j
joaogoncalvescs

João Gonçalves

@joaogoncalvescs
5,0(1)

IT Support Systems Specialist

Portugal
Portugais, Anglais, Espagnol
Certaines informations sont présentées en anglais.
À propos de moi
I’m an IT Support and Systems Specialist with 10+ years of hands-on experience helping users and small businesses solve hardware, system and network issues across the US, Portugal and remote environments. I work with Windows, Linux and macOS, providing troubleshooting, system setup, user support and connectivity solutions. My background combines real-world technical work with modern IT training from Cisco and IBM, allowing me to diagnose problems properly and fix root causes, not just symptoms. Clear communication, documentation and fast resolution are part of how I work.... Plus d’infos

Compétences

j
joaogoncalvescs
João Gonçalves
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Assistance technique
I will provide remote IT support for your devices
5,0(1)
De15 $US / projetPlus de détails
Support informatique
I will advice you on upgrade and optimization for you PC or laptop
De15 $US / projetPlus de détails

Portfolio

Expérience professionnelle

Owner and Leader Technician

SellFix • Indépendant

May 2019 - Present • 7 yrs

● Diagnosis and repair of hardware failures and operating systems. ● Troubleshooting Windows and Linux for end users. ● Configuration and optimization of devices, security policies and preventive maintenance. ● Incident logging and documentation of applied technical solutions. ● Technical consulting and ongoing end user support

Call Center Operator

Medicare • Temps partiel

Sep 2023 - Sep 2025 • 2 yrs

● Consultative sales inbound and outbound on PT/EN/ES under cold leads. ● Customer-facing sales role focused on communication, needs assessment and solution presentation ● Developed strong interpersonal, negotiation and customer relationship skills

Store Manager

ProSound • Temps plein

Aug 2019 - Apr 2022 • 2 yrs 8 mos

● Store management and commercial operations. ● Customer support and sales management. ● Operational responsibility and administrative support.

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Détails de la notation
  • Niveau de communication avec le freelance
    5
  • Qualité de la livraison
    5
  • Valeur de la livraison
    5
1 à 1 avis sur 1
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    rafapincarvalho

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    Um grande profissional, recomendo :)

    Jusqu’à 50 $US

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    gig

    Assistance technique

    Utile?
    Oui
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