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João Vitor
@joaovitorgsct
Customer Experience CX Analyst
Brésil
Portugais
À propos de moi
Customer Experience (CX) Analyst with extensive experience in both on-site and remote support, multichannel service (voice and chat), and post-sales operations for e-commerce and financial services. Proven track record at major national companies, handling ticket resolution, Tier 1 technical support, and customer retention. Focused on quality, customer satisfaction, and process optimization.
Compétences
João Vitor
hors ligne •
Voir mes services
Assistance client
I will be your native portuguese customer service agent
Expérience professionnelle
Social Media Assistant
Brasil TecPar • Temps plein
Aug 2026 - Present • 1 mo
• Remote multichannel service (voice and chat), focused on fast and efficient support. • Post-sales technical support (network fault diagnosis, remote repairs, etc.). • Management of operational tasks for other departments (opening technical tickets, scheduling appointments, etc.).
External Service Center Assistant (CSC) | Assistente de Central de Atendimento Externo (CSC)
Renner • Temps plein
Jul 2025 - May 2026 • 10 mos
• Remote multichannel service (voice and chat), ensuring fast and efficient support. • Management of e-commerce post-sales processes (order tracking, returns, etc.). • Financial service support for credit card operations (card issuance, credit limit adjustments, etc.).
Customer Experience Representative (E2E) - Level III | Atendente de Experiência do Cliente (E2E) - Nível III
Telefônica Brasil S.A. • Temps plein
Sep 2023 - Mar 2025 • 1 yr 6 mos
• Remote customer service (voice-based) focused on consultative sales of products and services, ensuring rapid and efficient support. • Post-sales technical support (network fault diagnostics, remote repairs, etc.). • Management of financial and operational matters (invoice issuance, plan changes, etc.).
