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Jodi-Ann M
@jodi_annmitch
Customer Service Operations Manager
Jamaïque
Anglais
À propos de moi
I am a Customer Service Operations Manager with over 6 years of experience at iHerb, LLC, plus an additional 6 years in the Customer Service industry. I specialize in managing regional customer experience, optimizing service operations, and resolving complex escalations. My expertise includes team leadership, knowledge base maintenance, and coordinating across internal departments to ensure high productivity and quality standards.
Compétences
Jodi-Ann M
hors ligne •
Voir mes services
Assistance client
I will do jobs that include customer service, operations management and training
Expérience professionnelle
Customer Service Operations Manager
iHerb, LLC • Temps plein
Nov 2019 - Present • 6 yrs 10 mos
- Customer Service Operations Manager Feb 2025 - Present · 1 yr 8 mos -Customer Service Market Supervisor Feb 2022 - Apr 2025 · 3 yrs 3 mos -Customer Service, Quality Control and +5 skills -Subject Matter Expert/Team Lead Jul 2020 - Feb 2022 · 1 yr 8 mos -Customer Service Specialist Nov 2019 - Jul 2020 · 9 mos
Customer Service Specialist
Dorm Room Movers • Temps partiel
Mar 2019 - Sep 2019 • 6 mos
- Receive incoming and make outgoing calls. - Provide product/service information by answering questions. - Identify customer’s needs and offers solution-oriented options. - Take orders by obtaining and verifying information. - Improve quality results by recommending changes
Customer Service Representative
Sutherland • Temps plein
Sep 2017 - Feb 2018 • 5 mos
Worked on the Nordstrom Rack account managing customer interactions via email and chat. Evaluated information to handle complaints, managed customer accounts, and coordinated with internal departments for timely resolution.
