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Fiverr Pro
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Joel Chong
@joel_chong91
Airbnb host
Malaisie
Anglais, Malais
À propos de moi
Experienced Airbnb Remote Assistant with 6 years of expertise in guest communication, booking coordination, calendar management, and customer support. Skilled in handling Airbnb operations remotely, resolving guest concerns efficiently, and maintaining high customer satisfaction. Recently expanded freelance services through Fiverr to support short-term rental hosts and property managers worldwide.
Compétences
Joel Chong
hors ligne •
Voir mes services
Assistance générale
I will provide reliability and stability
Expérience professionnelle
Homestay Host with Airbnb and Booking.com
Airbnb
Jan 2019 - Present • 7 yrs 6 mos
I am a professional Host for six years on Sutera Avenue, Kota Kinabalu, Sabah, Malaysia. Successfully managed six units and build a consistent record of excellent customer service while maintaining an impeccable standard for safety, cleanliness and quality of care with a smile. Exceed over 305 reviews from a culturally diverse group of people from all over the world. Heads up local marketing and sales by responding to all inquiries within 24 hours, resulting in a high booking rate. Conduct screening of guest and scheduling reservations, and correspondence with all guest enquiries. Troubleshoots problems and resolves them in a timely manner. I also provide high quality cleanliness accommodations. Aside from customer service, I plan, schedule and coordinate general maintenance, repairs, having a group of cleaners to come and clean up the room once the guest checkout. I also do administrative work such as prepare detailed budgets and financial reports for properties.
