j
john_rickson

John R

@john_rickson

Call Center Expert

Nigeria
Anglais, Allemand
Certaines informations sont présentées en anglais.
À propos de moi
Am a professional Call Center Expert with proven experience in inbound and outbound calls, customer support, telemarketing, lead generation, CRM management, and complaint resolution. Skilled in handling high call volumes, improving customer satisfaction, upselling, cold calling, and data entry. Strong communication, problem-solving, and multitasking abilities with a track record of meeting KPIs, boosting retention, and delivering excellent customer experience across diverse industries.... Plus d’infos

Compétences

j
john_rickson
John R
hors ligne • 
Temps de réponse moyen de 32 heures

Voir mes services

VoIP et Téléphonie
I will set up twilio flex call center, twilio IVR, SMS, voice, and CRM integrati
De50 $US / projetPlus de détails
VoIP et Téléphonie
I will set up sip trunk, voip calling, pbx, and IP phone system
De40 $US / projetPlus de détails

Portfolio

Expérience professionnelle

web.dev

VoIP System Specialist & Call Management Dashboard Developer

web.dev • Temps plein

Jan 2022 - Present • 4 yrs 4 mos

I design, develop, and manage VoIP communication systems and call management dashboards for businesses. My work focuses on creating efficient and user-friendly solutions using 3CX and similar technologies. I have experience in setting up SIP systems, configuring call routing, managing user roles, and integrating communication tools into business workflows. I also build custom dashboards that allow companies to monitor calls, manage contacts, and improve team collaboration. Additionally, I provide troubleshooting, system optimization, and ongoing support to ensure smooth and reliable communication for businesses and call centers.