j
john_wick581

RAHEEL TAHIR

@john_wick581

E Commerce Customer support , Customer Service Representative

Pakistan
Anglais
Certaines informations sont présentées en anglais.
À propos de moi
I am an experienced E-commerce Customer Service Representative with strong expertise in providing professional, efficient, and customer-focused support. I have experience handling customer enquiries, order-related issues, returns, refunds, replacements, delivery problems, complaints, and marketplace cases. My responsibilities include reviewing order details, checking tracking information, investigating customer concerns, communicating with customers professionally, and providing suitable resolutions in accordance with company and marketplace policies.... Plus d’infos

Compétences

j
john_wick581
RAHEEL TAHIR
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Assistance client
I will provide professional customer support and chat support
De200 $US / projetPlus de détails

Expérience professionnelle

Forward

Customer Service Representative | E-commerce Customer Support

Forward • Temps plein

Jul 2025 - Present • 1 yr 2 mos

Handled day-to-day customer support and order management for e-commerce marketplaces, including eBay, Amazon, B&Q, and OnBuy. Responsibilities included responding to customer enquiries, managing returns and refunds, handling item-not-received cases, investigating courier and delivery issues, arranging replacements, resolving damaged/incorrect/missing-item complaints, providing order and dispatch updates, and following marketplace policies and procedures.