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Explorer
Fiverr Pro
Français
$
USD
Johneth
@johneth04
Philippines
Anglais, Tagalog
À propos de moi
I'm a hard-working person who is eager to learn. I know how to edit in word and create an organized excel sheets for formal settings. I'm very interested in administrative tasks such scheduling, answering questions, bookkeeping, sending emails, calendar management, data entry, office management and even create time of the meeting. I had an experience as a customer service representative so answering calls is also my thing. I have proficiency with my communication skills, so my customers are happy.
Compétences
Johneth
hors ligne •
Temps de réponse moyen de 3 heures
Voir mes services
Développement des bases de données
I will create functional excel for you
Expérience professionnelle
Advisor I, Technical Support
Company • Temps plein
Oct 2024 - Nov 2025 • 1 yr 1 mo
Provide exceptional customer support through phone, chat, and email while resolving complex customer inquiries in a fast-paced, high-volume environment. Maintain strict adherence to financial compliance, data privacy, and quality assurance standards, consistently achieving a 100% Quality Assurance (QA) score. Utilize Salesforce, Citrix, and other CRM platforms to manage customer cases, document interactions, monitor case backlogs, and coordinate resolutions across multiple departments. Handle sensitive account verifications, billing disputes, and fraud-related concerns with accuracy, professionalism, and confidentiality. Recognized for strong attention to detail, effective problem-solving, and clear communication. Apply the PPF (Past, Present, Future) interaction framework to improve resolution clarity and consistently exceed Customer Satisfaction (CSAT) targets. Additionally, organize customer records, maintain accurate documentation, update databases, and ensure data integrity using Microsoft Excel, Google Sheets, and other spreadsheet tools.
