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Jose A
@jose_anora
Freelance Digital Technical Support Specialist
Royaume-Uni
Anglais, Tagalog
À propos de moi
I'm a Freelance Digital & Technical Support Specialist with experience in WordPress, web design, data management, IT support and business automation. My expertise includes Microsoft Dynamics 365, Power Automate, Zapier, CRM integrations, database management and website development. I also provide Windows and Linux troubleshooting, PC hardware advice and general technical assistance. I enjoy solving problems, improving workflows and helping businesses operate more efficiently through reliable, practical and detail-oriented support.
Compétences
Jose A
hors ligne •
Voir mes services
Saisie manuelle de données
I will do accurate data entry, web research and excel spreadsheet work
Design UX/UI de sites internet
I will design, edit and customise your wordpress website using elementor
Portfolio
Expérience professionnelle
Creative Funding Solutions
Temps plein • 2 yrs 6 mos
Technical Support Operative
Nov 2024 - Jul 2026 • 1 yr 8 mos
As a Technical Support Operative, I supported and improved the company’s internal systems, websites, automation processes, and digital workflows. My responsibilities included managing and customising Microsoft Dynamics 365, creating and maintaining Power Automate workflows, troubleshooting technical issues, and developing integrations between CRM systems, websites, spreadsheets, document-generation tools, and third-party platforms. I also maintained multiple WordPress websites, created landing pages and forms, resolved plugin and theme issues, and supported website performance and functionality. Alongside this, I worked on process automation, data mapping, reporting, system documentation, and staff support. The role involved identifying inefficient manual processes, developing practical technical solutions, investigating system errors, and helping ensure business-critical systems continued to operate reliably.
Internal Digital Marketing Support
Jan 2024 - Nov 2024 • 10 mos
Worked on a temporary contract focused on creating and updating web pages for the company’s websites. Responsibilities included building page layouts, formatting content, maintaining consistent branding, and ensuring pages were clear, responsive, and user-friendly across desktop and mobile devices. Collaborated with internal teams to turn supplied content and requirements into functional web pages, making updates and improvements as needed throughout the contract.
Administrative Assistant
CAE Inc. • Temps plein
Mar 2023 - Sep 2023 • 6 mos
Worked as an Administrative Assistant, providing day-to-day administrative and operational support. Responsibilities included managing candidate communications, coordinating training sessions, assessments, webinars and events, maintaining applicant records and databases, and handling data entry and spreadsheet management. Used Salesforce CRM, Microsoft Excel and Eventbrite to manage information, registrations and bookings. Also supported data cleansing, mail merges, online assessments and internal processes, developing strong organisational, communication and technical skills while ensuring administrative tasks were completed accurately and efficiently.
