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Joshua R
@joshua_r99
Direct Response Video Editor for D2C and Fitness Brands
Allemagne
Allemand, Anglais
À propos de moi
Two separate services. Hire me for one or the other.
VIDEO EDITING — Short-form vertical video for D2C, e-commerce and fitness brands: UGC ads, creator-style content, reels built to sell. Concept, direction, edit, delivery. I built and ran a sports content production business in Thailand.
CUSTOMER SUPPORT — 3 years running support and warehouse ops for a German D2C brand: 50-100 tickets a day, Shopify, refunds, returns, Klarna/PayPal disputes, B2B accounts, reviews.
Native German, fluent English. Fast replies, available immediately.
Compétences
Joshua R
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Annonces et publicités vidéo
I will edit your content and short form videos for ecommerce brands
Expérience professionnelle
Founder and Content Producer
Self Employed • Indépendant
Jan 2026 - Present • 8 mos
Founded and ran POWERHAUS, a sports and fitness content production business in Thailand serving fighters, gyms and performance brands. Owned client acquisition, production planning, on-set direction and final delivery on fixed turnaround commitments.
Customer Support Manager
99Based • Temps plein
Aug 2023 - Apr 2026 • 2 yrs 8 mos
Customer Support & Warehouse Manager — 99Based GmbH (Aug 2023 – Apr 2026) 99Based is a German D2C apparel brand. For nearly three years I ran the customer side of it — the part that decides whether a buyer comes back or opens a dispute. What I did every day: - 50–100 customer conversations per day via email, live chat and social DMs — in German and English - B2C and B2B: retailers, bulk orders, delivery schedules, individual conditions - Full order lifecycle in Shopify: order edits, refunds, cancellations, address fixes, re-shipments - Returns, lost parcels and carrier escalations with DHL, DPD and Sendcloud - Klarna and PayPal disputes and chargebacks — documented, argued, closed - Review and reputation management (Trusted Shops): turning angry customers into public 5-star reviews - Warehouse side: stock accuracy, picking and packing flow, peak load during drops and sale periods Why that matters for your store: Most support people answer tickets. I ran the whole chain — from the customer's message to the shelf the product sits on. So I don't reply "we'll look into it". I find the parcel, correct the stock, close the dispute, and protect your rating while doing it. I know what a drop day looks like when the inbox explodes and every order is urgent. And I know that a refund request handled in the right tone within the hour turns into a repeat customer instead of a 1-star review. Native German, fluent English — the combination you need if you sell into the DACH market, where customers expect precise, formal, fast replies and punish anything less. If your inbox is the bottleneck in your shop, that is exactly the problem I spent three years solving.
