Jovany P

Alarm Monitoring Operator

First Alert • Temps plein

Apr 2020 - Present • 6 yrs 7 mos

Over 6 years of experience in security alarm monitoring, incident management, and customer service. Independently monitor approximately 800 client accounts during overnight shifts, ensuring continuous surveillance and timely response to alarm signals. Analyze and prioritize incoming alarm notifications, following established security protocols and emergency response procedures. Coordinate communication with clients and emergency contacts through phone calls and messaging systems. Maintain accurate records of security incidents, system alerts, and daily operational activities. Monitor business opening and closing schedules, identifying irregularities and reporting unauthorized activity. Troubleshoot operational issues and maintain communication to minimize service disruptions. Manage multiple responsibilities independently in a fast-paced, high-responsibility environment. Key Achievements Independent Operations: Successfully manage overnight monitoring operations for approximately 800 client accounts without direct on-site supervision. Professional Experience: Developed over six years of practical expertise in security operations, incident documentation, and customer communication. Problem-Solving: Gained extensive experience identifying system irregularities, investigating alarm notifications, and coordinating appropriate responses. Operational Reliability: Maintained responsibility for continuous monitoring, accurate documentation, and timely escalation of critical security events. Multitasking and Organization: Developed strong organizational and decision-making skills while managing simultaneous security alerts and customer requests.