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Jovaughn B
@jovaughnwrites
Product Manager
États-Unis
Anglais
À propos de moi
I rewrite help center content for SaaS and WordPress: FAQs, user guides, and knowledge base articles that reduce support tickets.
I've migrated 40+ product FAQs to Gutenberg, built Zendesk help center templates for B2B SaaS, and written WordPress guides for non-technical site owners. Task-based structure: what users need to do, not feature dumps.
Every project starts with a sample article for your approval. Delivery: Markdown, Word, Zendesk HTML, or Gutenberg blocks.
Compétences
Jovaughn B
hors ligne •
Voir mes services
Rédaction technique
I will rewrite your saas faq and help docs for wordpress or zendesk
Portfolio
Expérience professionnelle
Internal IT Helpdesk (TechZone)
Adidas • Temps plein
Feb 2019 - Jun 2019 • 4 mos
Provided internal IT support within the adidas TechZone. Assisted employees with hardware and software issues, ensuring minimal downtime and maintaining technical efficiency within the corporate environment.
