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Fiverr Pro
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Joy A
@joyanene20
Customer Success Manager, SaaS, Onboarding, Retention and Operations
Australie
Anglais
À propos de moi
I help businesses improve customer experience, strengthen customer relationships, and keep operations running smoothly. With 4+ years of customer-facing Operations experience, I bring practical experience across customer support, account management, onboarding, retention, and Customer Success. I support the customer journey from onboarding and day-to-day support to issue resolution, engagement, and retention. Experienced with HubSpot, Zendesk, Airtable, Slack, Google Workspace, and Zapier. My focus is organised processes, responsive support, stronger customer experiences, and engagement.
Compétences
Joy A
hors ligne •
Voir mes services
Succès client
I will improve your customer onboarding, retention, and success workflows
Assistance générale
I will manage and optimize your airbnb and str operations
Portfolio
Expérience professionnelle
Operations Manager and Customer Support
Dolce Vita Realty • Freelance
Aug 2024 - Present • 2 yrs 2 mos
Manage day-to-day operations for a short-term rental portfolio, supporting customer communication, service delivery and operational coordination. Handle enquiries, bookings, in-stay support, issue resolution and post-stay follow-up while coordinating property owners, cleaners, maintenance providers and other stakeholders. I also support process improvement and automation to streamline customer communication and internal workflows, using tools including Hospitable, Hostaway, Guesty and PriceLabs.
