Juan G

Machine Learning Data Associate & SME

Mar 2025 - Present • 1 yr 2 mos

Processing different types of data based on critical thinking to provide the best user experience. Enhancing the AI ( Alexa Echo dot to provide the best user experience using Machine Learning and Large Language Models. Experience on validation of data. Data annotation and transcription. Work with text, speech and other types of data and attach tags to the contents, at scale. Providing Training, mentoring, and coaching to workmates C ollaborate with leadership for calibration, process, and tool improvement . Providing floor support to workmates to provide 100% quality goal. Extensive experience working with English, Spanish, and Portuguese, including translating between languages with precision and cultural sensitivity. Skilled in reviewing and ensuring accuracy in spelling, grammar, punctuation, and intonation. Proficient in transcribing audio to text. Experience with content writing, and content creation. Collaborated closely with linguists to deliver high-quality language solutions and ensure consistency in communication.

Investigation Specialist I (Registration & Compliance Operations – RCO)

Mar 2025 - Sep 2025 • 6 mos

Investigate and mitigate potential fraud, ensuring compliance with KYC regulations. Analyze suspicious transactions to minimize financial risk across multiple marketplaces. Manage written communications in Portuguese and English with customers and internal teams. Support BR and CN marketplaces and collaborate on special projects and escalations