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Julio D
@julious_diaz
Virtual Assistant
Nicaragua
Espagnol, Anglais
À propos de moi
Dependable bilingual professional (English/Spanish) with 4+ years of experience in virtual assistance, back-office operations, and customer support. Proven track record managing high-volume tasks — scheduling, email management, data entry, account verifications, and escalated case resolution — across remote and on-site environments. Known for clear communication, calm problem-solving, and consistently delivering results in fast-paced, client-facing settings.
Compétences
Julio D
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Assistance générale
I will be your long term virtual assistant for business support
Expérience professionnelle
Back-Office Advisor & Tech Support
Ibex • Temps plein
Aug 2021 - Aug 2025 • 4 yrs
Delivered back-office and technical support for major U.S. clients including Lyft and Nintendo of America, managing account verifications, data entry, and escalated case resolution. Maintained quality metrics by ensuring accurate, timely handling of complex support requests in a high-volume call center environment. Collaborated cross-functionally to uphold brand standards and drive customer satisfaction goals across multiple client accounts.
