Kalalah S

Quality Assurance Reviewer

Jun 2024 - Present • 1 yr 11 mos

Conducted detailed reviews of restoration and mitigation estimates submitted by contractors to ensure compliance with insurance carrier guidelines, industry standards, and scope accuracy. Verified proper documentation of damages, scope of work, and pricing using estimating platforms (e.g., Xactimate). Identified discrepancies, unsupported line items, and overages, providing clear feedback to contractors for revision and alignment with policy and procedural standards. Maintained high audit accuracy rates while meeting productivity benchmarks in a fast-paced, deadline-driven environment.

Estimator

Feb 2022 - Present • 4 yrs 3 mos

Used third-party inspection reports (Hancock, Seeknow, etc.) to accurately assess damages and determine claim values while strictly adhering to carrier guidelines. Proficiently utilized industry-standard software (Xactimate) to generate detailed estimates, ensuring precision and compliance.

CAT Desk Adjuster

Oct 2024 - May 2025 • 7 mos

Managed a pending workload of up to 90 CAT claims, primarily focusing on Mobile Home Total Losses. Conducted thorough assessments and evaluations of inspection reports, ensuring timely and accurate processing. Collaborated with policyholders and field adjusters to facilitate efficient claims resolution and customer satisfaction. Reviewed contractor supplemental estimates for accuracy, ensuring that the homeowner was properly indemnified to support pre-loss conditions.