k
karenmarman308

Karen M

@karenmarman308

Freight Dispatching ECommerce, Risk Fraud Prevention Specialist

Colombie
Anglais, Espagnol
Certaines informations sont présentées en anglais.
À propos de moi
I am a results-driven Risk Management, customer service, and Logistics Specialist with over 8 years of international experience across E-commerce and hospitality sectors. I possess proven expertise in transaction monitoring, financial fraud prevention, and chargeback dispute resolution. I am adept at leveraging data analysis to protect revenue and ensure compliance in fast-paced corporate environments.... Plus d’infos

Compétences

k
karenmarman308
Karen M
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Saisie de données
I will be your virtual assistant for data entry and copy paste work
De20 $US / projetPlus de détails
Gestion e-commerce
I will provide professional customer service and live chat support
De15 $US / projetPlus de détails

Expérience professionnelle

Remitly

Transaction Risk Investigator

Remitly

Jan 2024 - Present • 2 yrs 7 mos

Focused on financial fraud detection, real-time risk assessment, and account compliance. Conducted end-to-end investigations of suspicious financial transactions to mitigate multi-million dollar fraud risks. Analyzed user behavior patterns and flagged high-risk activities to prevent account takeovers and financial losses.

American_Airlines

Customer Service & Reservations Specialist

American Airlines

Jan 2022 - Jan 2023 • 1 yr

Managed global ticketing operations, high-tier customer support, and international compliance. Handled complex flight reservations, ticketing modifications, and fare calculations for international passengers. Resolved critical service escalations under pressure while maintaining company retention metrics.

Amazon.com

Customer Service & Content Moderation Specialist

Amazon.com • Temps plein

Jan 2016 - Jan 2018 • 2 yrs

Ensured brand safety and community standards enforcement. Moderated user-generated content and product listings to ensure compliance with marketplace guidelines and legal regulations. Delivered real-time solutions for high-volume customer inquiries regarding orders and platform policies.