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Kary Moore
@kary_moore7
Hospitality Guest Relations and Review Specialist
États-Unis
Anglais
À propos de moi
I am an experienced hospitality professional with over 13 years in hotel operations and management. I specialize in guest relations, professional review responses, customer service communication, front desk procedures, staff training materials, and hospitality content. I understand how important a professional and personalized response can be to a business’s reputation. My goal is to help hotels and hospitality businesses communicate with their guests professionally while maintaining a warm, genuine voice.
Compétences
Kary Moore
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Rédaction et traduction
I will professionally respond to your hotel and hospitality guest reviews
E-mail et newsletters
I will create professional hotel guest message templates
Expérience professionnelle
Assistant General Manager
Best Western PLUS • Temps plein
Feb 2026 - Present • 7 mos
Oversee daily hotel operations of 150 roomed hotel, with a strong focus on guest satisfaction, customer service, front desk operations, and reputation management. Handle guest concerns and service recovery, respond to online reviews, create professional guest communications, assist with staff training, and develop procedures that improve the guest experience. Experienced in managing high-volume hotel operations while maintaining professional and personalized guest service.
General Manager
Best Western • Temps plein
Jul 2013 - Feb 2026 • 12 yrs 7 mos
Managed all aspects of daily hotel operations for 51 roomed hotel, including guest relations, front desk operations, staffing, training, scheduling, budgeting, billing, sales, and reputation management. Handled guest concerns and service recovery, responded to online reviews, developed policies and procedures, and trained employees to provide excellent customer service. Built strong relationships with guests, staff, vendors, and ownership while maintaining high standards for guest satisfaction and hotel operations.
