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Muhammad
@kashfark
IT Administrator
Émirats Arabes Unis
Anglais
À propos de moi
Hi, I'm Farhan. I bring hands-on experience across the full stack from everyday PC issues to complete infrastructure management. I handle server setup and Active Directory, VMware/Hyper-V virtualization, Microsoft 365 and hybrid cloud administration, network infrastructure (firewalls, VPN, VLAN, multi-site), endpoint deployment, CCTV setup, and hardware/software troubleshooting. Whatever the issue, I focus on finding the real cause and fixing it properly.
Compétences
Muhammad
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Assistance technique
I will fix windows PC, laptop, software and remote IT support issues
Administration de serveur
I will troubleshoot windows server, active directory, dns and dhcp
Expérience professionnelle
Othello
Temps plein • 2 yrs 6 mos
IT Coordinator
Feb 2025 - Present • 1 yr 6 mos
● Commission, configure, and maintain server and client hardware across office and vessel (remote) locations, with full technical documentation of infrastructure and changes. ● Administer Windows Server 2016/2019, Active Directory, Group Policy, DHCP, and DNS, keeping systems and software licensing current across all locations. ● Operate and maintain a VMware/Hyper-V virtualization environment supporting core servers and business applications. ● Administer standard and specialized business software and the Microsoft 365 tenant (Exchange Online, Teams, SharePoint, OneDrive), managing mailboxes, distribution groups, and user lifecycle. ● Provide 1st/2nd level end-user support, acting as escalation point for hardware, software, and connectivity issues, with a focus on independent problem analysis and resolution. ● Manage employee onboarding and endpoint deployment across Windows, iOS, and Android via Microsoft Intune. ● Apply Azure/Entra ID security controls, Conditional Access, MFA, and least-privilege access via Privileged Identity Management (PIM). ● Manage VPN connectivity, VLAN segmentation, and remote access for vessel and office users (ship-to-shore links). ● Own backup and disaster recovery processes, regularly testing restoration procedures against RTO/RPO targets. ● Investigate phishing, account compromise, and Microsoft Defender security alerts deliver cybersecurity awareness training and maintain technical documentation and knowledge articles.
Senior IT Support Engineer
Dec 2023 - Dec 2024 • 1 yr
● Managed Windows Server 2016/2019 Domain Controllers, Active Directory, Group Policy, DHCP, DNS, and IIS across several office locations. ● Delivered 1st/2nd/3rd level infrastructure support across desktops, laptops, mobile devices, and printers, maintaining consistently high SLA compliance. ● Administered Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive) and trained staff on platform usage. ● Investigated and resolved phishing, account compromise, and endpoint security incidents through Microsoft Defender within SLA. ● Automated user provisioning and license compliance reporting with PowerShell, reducing unplanned downtime and improving onboarding turnaround. ● Configured Fortinet firewalls, VPN policies, and VLANs switching across multiple sites, maintaining secure and resilient network connectivity, liaising with external vendors as needed.
