k
kat_ccare

Kat K.

@kat_ccare

Customer Support Specialist Email and Chat Expert

Serbie
Serbe, Anglais
Certaines informations sont présentées en anglais.
À propos de moi
Hi, I'm Katarina! I work as a customer support specialist and have plenty of daily experience handling live chat and email tickets. Since I'm based in Europe, I'm looking for part-time work during my morning hours and weekends, which is often perfect for covering different time zones. I’m very comfortable managing customer queries, troubleshooting issues, and using standard helpdesk tools. My main goal is to respond quickly, stay helpful, and make sure your customers leave with a smile. Let me know how I can help your team :)... Plus d’infos

Compétences

k
kat_ccare
Kat K.
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Assistance client
I will provide email and chat customer support
De20 $US / projetPlus de détails

Expérience professionnelle

Limo

Customer Support Specialist

Limo • Temps plein

Oct 2025 - Present • 1 yr 1 mo

Successfully managed daily communication with premium clients, handling everything from price quotes to ride scheduling and bookings. Acted as the main point of contact for resolving complex customer requests in real-time, ensuring a seamless experience through both email and

Foundever

Customer Support Representative

Foundever • Temps plein

Sep 2024 - Apr 2025 • 7 mos

Provided high-touch omnichannel support (email, chat, and voice) for Estée Lauder Companies (ELC) within the EMEA region. Managed inquiries for high-end, luxury cosmetic brands, resolved complex customer requests, processed orders, and maintained top-tier satisfaction scores by delivering a premium customer experience.

Freelance

Language and Literature Teacher

Freelance • Temps plein

Nov 2023 - May 2024 • 6 mos

Language and Literature Teacher with a strong background in linguistics and professional communication. Developed exceptional patience with students, conflict-resolution, and problem-solving skills while managing diverse groups and different aged students. Experienced in maintaining high standards of written and verbal communication.