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Katarina
@katgservices
AI Operations Systems and Process Virtual Assistant
Philippines
Anglais, Tagalog
À propos de moi
I deliver modern virtual assistant and operations support with a strong understanding of the hands-on work behind every process. My experience covers customer support, CRM management, e-commerce, lead generation, data handling, workflow coordination, and general administration. Since 2017, I’ve supported clients across the USA, UK, Australia, and Europe, using practical experience, reliable systems, and current tools to keep operations organised, accurate, and efficient.
Compétences
Katarina
hors ligne •
Temps de réponse moyen de 15 heures
Voir mes services
Assistant de recherche
I will provide professional administrative virtual assistant services
Messagerie et envoi d'e-mails
I will handle email customer support professionally for your business
Expérience professionnelle
Senior Customer Support Specialist
Offshore Holdings Ltd • Temps plein
Aug 2019 - Jan 2026 • 6 yrs 5 mos
Oversee daily email support operations through Zendesk and Gorgias, ensuring timely and accurate handling of customer inquiries. Responsibilities include refund processing, reshipment coordination for failed deliveries, and consistent monitoring of customer satisfaction KPIs. Shopify and Google Workspace are used for backend tracking, documentation, and reporting
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jasminn11
Australie
Katarina completed the task well within the timeframe. Amazing work! Great communication
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