
Keerthana KK
Level 1
Virtual Assistant
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Expérience professionnelle
Technical Lead
Cognizant • Temps plein
Aug 2016 - Aug 2023 • 7 yrs
I have 7 years of experience in IT, specialized in incident management, user access management and network device monitoring. I handled access provisioning and deprovisioning using Active Directory and ServiceNow, ensuring timely service delivery. I was responsible for 24x7 network monitoring using tools like CA spectrum and managing escalations based on SLAs. I have also supported incident and service request manager, where I regularly interacted with L2 and L3 teams for resolution tracking.
31 Avis
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karen_r_m

Émirats Arabes Unis
Keerthana demonstrated a high level of capability and professionalism throughout the work assigned to her. She was attentive to detail, responsive, and committed to meeting our high standards. I would recommend her without hesitation.
3 semaines
Durée

Assistance générale
Réponse du freelance
zrobin16

États-Unis
She was very professional and finished the project despite me having delays on my end she was able to work around my schedule to make sure I got the help I needed
8 Mois
Durée

Assistance générale

azam31

Royaume-Uni
Fantastic working with you! Excellent communication and service throughout. Will definitely use again.
2 jours
Durée

Assistance générale
rajaraviraj

Inde
Attention to detail, flawless output and on time delivery.Complete cooperation througout the project
2 semaines
Durée

Assistance générale

shreyasharma199

Inde
Loved working with Keerthana on our Notion setup. She is incredibly smart, proactive and has a strong understanding of how to build efficient systems. What I appreciated most was her solution driven approach. We are a design studio and she made the entire system for us smooth. Highly recommend working with her.
3 jours
Durée

Assistance générale
Réponse du freelance