
Keerthana KK
Level 1
Virtual Assistant
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Expérience professionnelle
Technical Lead
Cognizant • Temps plein
Aug 2016 - Aug 2023 • 7 yrs
I have 7 years of experience in IT, specialized in incident management, user access management and network device monitoring. I handled access provisioning and deprovisioning using Active Directory and ServiceNow, ensuring timely service delivery. I was responsible for 24x7 network monitoring using tools like CA spectrum and managing escalations based on SLAs. I have also supported incident and service request manager, where I regularly interacted with L2 and L3 teams for resolution tracking.
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cmjefferson

États-Unis
I was very pleased with Kerthana's work. I'm sure I will hire her again. She was easy to work with and did the job perfectly!!
Réponse du freelance

shreyasharma199

Inde
Loved working with Keerthana on our Notion setup. She is incredibly smart, proactive and has a strong understanding of how to build efficient systems. What I appreciated most was her solution driven approach. We are a design studio and she made the entire system for us smooth. Highly recommend working with her.
Réponse du freelance
rajaraviraj

Inde
Attention to detail, flawless output and on time delivery.Complete cooperation througout the project

davidnibbs1

Royaume-Uni
An excellent job done! Thanks very much, Keerthana.
Réponse du freelance
mosti1one
Client récurrent

Allemagne


