Keerti A

@keerti_va

Virtual Assistant Customer support

Inde

Anglais, Hindi

Certaines informations sont présentées en anglais.

À propos de moi

Hi, I’m Keerti, a customer support specialist with 8+ years of experience working with American Express. I have strong expertise in handling customer queries, resolving issues, and providing high-quality support through email and chat. I help businesses improve customer satisfaction by delivering quick, accurate, and professional responses. I am experienced in managing high-volume interactions, handling escalations, and maintaining SLA and quality standards. If you are looking for a dedicated and experienced support professional, I would be happy to assist you.... Plus d’infos

Compétences

Keerti A

hors ligne •

Temps de réponse moyen de 1 heure

Voir mes services

Messagerie et envoi d'e-mails

I will your customer support and virtual assistant

Assistance client

I will be your email handling specialist

Expérience professionnelle

American Express

Temps plein • 15 yrs 8 mos

Customer Care Executive

Dec 2018 - Present • 7 yrs 5 mos

Resolve an average of 300+ customer inquiries per week while consistently meeting performance benchmarks for speed, accuracy, and volume. Handle upset customers, escalations, conflicts, and challenging situations while delivering outstanding service. Delivered OJT batches with minimum escalation and maximum retention.

Chat

Dec 2017 - Mar 2026 • 8 yrs 3 mos

Maintained high Csat scores and insured Sla compliance

Contactez Keerti A

Absent(e)Temps de réponse moy. : 1 heure

Besoin d'activer votre créativité ?

Vous cherchez un expert en technologie ?

Prêt à atteindre et convertir les consommateurs ?

Vous cherchez des rédacteurs ?

Faites fonctionner votre entreprise plus intelligemment

Keerti A

Expérience professionnelle