k
keletso_l

Keletso L

@keletso_l

Web Developer

Afrique du Sud
Anglais, Zoulou, Afrikaans, Tswana
Certaines informations sont présentées en anglais.
À propos de moi
I am a technology and business transformation executive with over 12 years of leadership experience driving digital innovation and operational excellence. Currently serving as a QA Director, I specialize in strategic quality governance, AI-driven analytics, and enterprise-wide performance transformation. I have a proven track record of leveraging conversational AI, automation, and data to improve customer outcomes and business performance across global BPO and BFSI environments.... Plus d’infos

Compétences

k
keletso_l
Keletso L
hors ligne • 

Voir mes services

Sites Web personnalisés
I will build a modern business website with ai chatbot and lead capture
De80 $US / projetPlus de détails

Portfolio

Expérience professionnelle

Teleperformance

QA Director (BFSI)

Teleperformance • Temps plein

Feb 2026 - Present • 6 mos

Leading Quality Assurance strategies across BFSI accounts, ensuring alignment with regulatory standards and global QA frameworks. Establishing QA as a Center of Excellence, delivering data-driven insights through advanced analytics and root cause analysis. Designing AI-driven Quality Analytics to improve CSAT, NPS, and FCR while driving automation and digital transformation initiatives.