Kelvin

@kelvin__uduehi

Airbnb Virtual Assistant, Co Host and Guest Communication Manager

Émirats Arabes Unis
Anglais
Certaines informations sont présentées en anglais.
À propos de moi
I am an Airbnb Virtual Assistant and Co-Host with experience in hospitality, customer care, and service. I specialize in guest communication, booking support, and listing management to ensure smooth operations for property owners. My background in hospitality helps me deliver excellent customer service, handle guest inquiries professionally, and create positive experiences that encourage repeat bookings and satisfied guests. I am organized, reliable, and focused on helping hosts manage their Airbnb efficiently.... Plus d’infos

Compétences

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kelvin__uduehi
Kelvin
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Messagerie et envoi d'e-mails
I will be your airbnb co host and guest communication manager
De10 $US / projetPlus de détails

Portfolio

Expérience professionnelle

Marriott_International

customer service supervisor

Marriott International • Temps plein

Mar 2020 - Sep 2025 • 5 yrs 6 mos

Customer Service Supervisor Food & Beverage Industry | 5 Years Experience Served as a Customer Service Supervisor in the Food & Beverage industry for five years, overseeing customer service operations and ensuring exceptional guest experiences in a fast-paced hospitality environment. Key Responsibilities: • Supervised daily customer service and guest relations activities • Managed customer inquiries, complaints, and service recovery • Trained and supported customer-facing team members • Ensured high standards of hospitality and customer satisfaction • Coordinated communication between guests and operational teams • Assisted with staff scheduling and workflow management • Maintained professional service standards and team performance Key Achievements: • Delivered excellent customer service and guest satisfaction • Successfully resolved customer concerns and service issues • Helped create positive guest experiences that encouraged repeat visits • Supported team development through training and coaching • Built strong communication, leadership, and problem-solving skills • Contributed to efficient daily operations in a busy Food & Beverage environment Skills: Customer Service • Customer Support • Team Leadership • Hospitality Management • Guest Relations • Complaint Resolution • Staff Training • Communication • Problem Solving • Customer Satisfaction