Cephas W

LEAD DISPATCHER- Little Logistics

Majid Al Futtaim • Temps partiel

Sep 2025 - Present • 1 yr 1 mo

Coordinate daily dispatch operations, rider capacity allocation, route planning and delivery workflows to support timely order fulfilment. • Streamlined delivery workflows, contributing to a 30% reduction in turnaround times and improved on-time delivery performance. • Coordinated inventory management and route planning, contributing to a 25% reduction in delivery costs. • Monitor delivery performance through operational dashboards and KPIs, enabling data-driven improvements and stronger dispatch accountability. • Improved shipment tracking accuracy through systematic coordination, strengthening order visibility and customer confidence. • Coordinate with riders, customers and internal teams to resolve delivery challenges and maintain smooth operations. • Respond promptly to delivery and customer issues, maintaining clear communication and service excellence.

CUSTOMER EXECUTIVE REPRESENTATIVE

CCI Global • Temps plein

Jan 2025 - Sep 2025 • 8 mos

Handled a high volume of inbound and outbound customer calls while maintaining professional and effective communication. • Responded to customer inquiries, concerns and complaints, providing accurate information and timely solutions. • Provided detailed information on products and services and guided customers in making informed decisions. • Resolved customer issues effectively with a strong focus on customer satisfaction and retention. • Maintained accurate records of customer interactions, inquiries and updates within the database system. • Communicated voter registration activities and BVR kit movement schedules to members of the public. • Facilitated voter registration processes while maintaining accuracy and efficiency in data capture. • Collected, compiled and submitted voter registration data to the Registration Authority on a weekly basis. • Monitored and reported registration progress, operational challenges and emerging issues to the Registration Officer.

Data Entry Specialist

VC4A • Temps plein

May 2024 - Dec 2024 • 7 mos

Worked as a Data Entry Specialist, supporting business operations through accurate data entry, information processing, CRM management, and digital recordkeeping. - Entered, updated, organized, and maintained information in business databases and digital systems. - Used CRM software to manage and maintain customer and business information. - Used Zoho to support data management, recordkeeping, and business processes. - Used ClickUp to manage tasks, track progress, organize activities, and coordinate workflows. - Reviewed information for accuracy and completeness before entering or updating records. - Maintained organized digital records to ensure information was accessible when required. - Processed information efficiently while maintaining accuracy and meeting deadlines. - Followed established procedures for data handling and task completion. - Collaborated with team members to support smooth workflows and timely completion of assigned tasks. - Adapted to different digital platforms and systems used to support business operations.