
Kelle
Licensed agent, IT pro fixing KW Command for busy agents
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Expérience professionnelle
Technical Support Specialist
Tech Hub
May 2025 - Present • 1 yr 4 mos
Provide technical support in a state agency IT environment, including user account support, application troubleshooting, ticket management, documentation, endpoint support, and secure access handling.
IT / Market Center Tech Trainer (MCTT)
Keller Williams Realty
Jan 2024 - May 2025 • 1 yr 4 mos
Supported Keller Williams agents with technology, KW Command, CRM organization, contact management, tags, SmartViews, SmartPlans, lead management, landing pages, and follow-up workflows. Helped agents troubleshoot systems, understand Command features, and use technology more effectively in their real estate business.