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Cybersecurity Student
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Customer Support & Operations Specialist
Self-Employed / Freelancer • Indépendant
Jun 2022 - Present • 4 yrs 4 mos
- Managed and fulfilled end-to-end digital game services and account operations for international clients with a 100% satisfaction record. - Provided daily client communication, status updates, and issue resolution in English via Discord and direct ticketing channels. - Handled remote network troubleshooting, account security configurations, and connectivity issues. - Developed custom Python automation scripts to streamline workflow tasks, progress tracking, and performance reporting.