Kolawole Yemi

Ecommerce Virtual Assistant | Order Processing & Customer Support

People Per Hour • Freelance

Aug 2024 - Nov 2024 • 3 mos

Worked as an Ecommerce Virtual Assistant on PeoplePerHour, specializing in order processing and customer support for ecommerce businesses. Managed incoming orders, processed transactions, tracked shipments, and ensured timely order fulfillment. Maintained accurate order records, updated order status, and ensured smooth communication between customers and store owners. Handled customer support through email management and live chat support, responding to inquiries, resolving issues, and maintaining high customer satisfaction. Assisted with product listing updates, pricing adjustments, and inventory tracking to ensure accurate store operations. Managed returns, refunds, and customer complaints with professionalism and efficiency. Performed data entry, report generation, and administrative support tasks to maintain organized business workflows. Focused on delivering accurate, reliable, and timely virtual assistant services. Helped ecommerce businesses maintain smooth operations, improve customer experience, and build trust with their customers.

Social Media Manager | Content Management & Audience Engagement

Upwork • Freelance

Mar 2024 - Jul 2024 • 4 mos

Worked as a Social Media Manager on Upwork, focusing on content management and audience engagement for Instagram, Facebook, and TikTok accounts. Developed content strategies, created structured content calendars, and scheduled posts consistently to maintain active and engaging social media presence. Wrote SEO-optimized captions with targeted keywords and performed hashtag optimization to increase reach and engagement. Managed audience engagement by responding to comments, direct messages, and interacting with followers to build strong online communities. Monitored performance metrics such as reach, impressions, and engagement rate, adjusting content strategies to improve overall results. Maintained brand consistency across all posts, ensuring alignment with client goals and target audience. Supported content organization, posting schedules, and social media workflows to improve efficiency. Focused on delivering consistent, reliable, and results-driven social media management services, helping brands grow their online visibility, improve engagement, and maintain a professional digital presence.

Ecommerce Virtual Assistant | Product Upload & Store Management

Freelancer.com • Freelance

Nov 2023 - Feb 2024 • 3 mos

Worked as an Ecommerce Virtual Assistant on Freelancer, supporting online store owners with daily ecommerce operations and store management tasks. Managed product uploads, product listing optimization, and collection organization to improve store navigation and user experience. Created SEO-friendly product titles and descriptions using relevant ecommerce keywords to increase product visibility and improve conversion rates. Maintained inventory management by updating stock levels, managing product variations, and ensuring accurate product data across listings. Handled pricing updates, discount setup, and product categorization to optimize store performance. Assisted with order processing, shipment tracking, and fulfillment coordination to ensure smooth transaction flow. Conducted product research and competitor analysis to identify market trends and improve product positioning. Performed data entry, spreadsheet updates, and administrative tasks to maintain organized workflows. Focused on delivering accurate, efficient, and reliable virtual assistant services, helping ecommerce businesses maintain consistency and scale operations effectively.