Hassan A.

Cloud Network Administrator (Contractor)

KRJ

Oct 2025 - Present • 7 mos

Designed and implemented virtual networks (VNets), subnets, Virtual Machines (VM) and VPNs for multiple clients, ensuring secure and scalable cloud infrastructures. Managed cloud networking across Microsoft Azure, creating and configuring VNets, subnets, and Virtual Machines for optimized resource segmentation and performance. Performed root cause analysis to resolve recurring issues Delivered clear instructions to non-technical users, improving issue resolution time Deployed Windows VMs, assigned IP configurations, and configured Network Security Groups (NSGs) for controlled access. Applied Azure networking best practices including IP addressing, subnetting, and resource grouping for streamlined cloud operations. Configured firewalls, security groups, and routing to enhance network security and performance. Set up Azure Identity and Access Management (IAM) roles, user permissions, and authentication policies for secure cloud access. Provided ongoing troubleshooting and network support for hybrid cloud environments.

Data Operations Specialist

TechM

Oct 2024 - Oct 2025 • 1 yr

Enter and update client and business information into internal systems using Remote Desktop Connection, ensuring high accuracy, and adherence to company standards. Remote troubleshoot Windows/macOS/Linux using RDP, SSH, TeamViewer, BeyondTrust; execute PowerShell/Bash scripts for diagnostics. Managed Tier 1/2 incidents in ServiceNow: triaged user requests, assigned tickets based on priority, updated statuses with detailed notes, and resolved 85%+ on first contact while maintaining SLA compliance for response and resolution times. Diagnose network connectivity: run ping, traceroute, nslookup, and remediate VPN (Cisco AnyConnect, GlobalProtect), DNS, and proxy issues. Use spreadsheets to extract, organize, and manage data from external sources for accurate system entry. Cross-verify data for consistency, completeness, and correctness before finalizing records Participate in team meetings to provide insights and inputs for approval processes and operational improvements Communicate with internal teams to resolve data issues, and maintain record integrity.

Service Desk Specialist

Export Development Canada

Aug 2022 - Oct 2024 • 2 yrs 2 mos

Performed root cause analysis to resolve recurring issues Delivered clear instructions to non-technical users, improving issue resolution time Provided technical support via phone, email, and remote tools Coordinated technical support for high-profile meetings, ensuring seamless operation of AV equipment and collaboration platforms Administered user accounts via Microsoft 365 Admin Center, including password resets and license management Logged and resolved IT incidents using Cherwell and ServiceNow, maintaining accurate documentation and SLA compliance Delivered troubleshooting for iOS devices, resolving hardware and software issues Secured business data through CyberArk and implemented MFA for enhanced security compliance Managed cloud services in Microsoft Azure, including resource provisioning and access control via Entra ID Managed MECM/SCCM environments and applied Intune for device management and policy enforcement Configured and maintained virtual machines and cloud infrastructure in Azure. Delivered training and created technical documentation to support internal teams