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David S
@kwkscream
Technical Support Engineer Infrastructure
Ukraine
Ukrainien
À propos de moi
I am a Technical Support Engineer with a Bachelor's degree in Computer Engineering and hands-on experience supporting modern web infrastructure. My expertise includes troubleshooting DNS, Cloudflare, and SSL/TLS certificates, alongside practical frontend development in Vue.js and automation using Python. I am passionate about infrastructure, automation, and growing into a DevOps role.
Compétences
David S
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Rédaction de script
I will handle python automation, server deployment, and devops task
Expérience professionnelle
Private Site
Temps plein • 2 yrs 8 mos
Technical Support Engineer (Infrastructure)
May 2025 - Present • 1 yr 3 mos
Providing infrastructure and technical support for web-based services, including domain management, DNS configuration, Cloudflare, SSL certificates, web hosting, and landing page deployment. Troubleshooting infrastructure issues, maintaining tracking platforms, and collaborating with internal teams to ensure reliable web operations.
Technical Support (L1)
Sep 2023 - Feb 2025 • 1 yr 5 mos
In my role as a Technical Support Specialist for a private digital e-commerce platform, I provide real-time technical assistance and troubleshooting directly to users via live chat. My daily focus is on investigating failed transactions, analyzing system logs, and resolving access issues on the fly. I regularly interact with payment gateways and internal APIs to pinpoint the root causes of platform errors during live communication. To speed up incident resolution and avoid manual routine, I actively use Python scripts for data parsing and automating technical checks, ensuring smooth delivery of in-game purchases and digital assets.
