Luis B.

Sr. Eng. in Automation, Tools Admin & AI

Censys • Temps plein

Aug 2025 - Present • 1 yr 2 mos

Leading end-to-end automation strategy using Make.com as the central orchestration layer, integrating systems such as ITSM, CRM, monitoring tools, and internal platforms to streamline cross-functional operations (NOC, IT, HR, Finance).  Designing and developing API-driven workflows (REST, JSON, pagination handling) to automate incident management, alert classification, and proactive service delivery within platforms like ProactivaNET and monitoring ecosystems.  Building intelligent automation pipelines leveraging AI (OpenAI/LLMs) to enrich alerts, calculate risk scores, and enable predictive decision-making for infrastructure and customerimpacting events.  Developing custom automation modules and scripts (JavaScript, Python) within Make.com and external services to extend platform capabilities, including UUID generation, data transformation, and complex business logic handling.  Architecting scalable data pipelines and integrations with Snowflake and BI tools (Tableau/Power BI), enabling real-time KPI tracking, operational dashboards, and executivelevel reporting.

DAYALABS

Daya Labs • Freelance

Jun 2025 - Aug 2025 • 2 mos

- Designed and deployed low-code automation workflows using platforms like Make.com (Integromat), reducing manual workload and increasing operational efficiency.  Led full lifecycle process automation projects including design, development, implementation, maintenance, and continuous improvement.  Developed automations for Alayacare medical network.  Designed and deployed low-code automation workflows using the platform Connector by Alayacare

Automation Specialist

Remote Latinos • Freelance

Jun 2024 - Nov 2024 • 5 mos

 Designed and deployed low-code automation workflows using platforms like Make.com (Integromat), GoHighLevel, and ClickUp, reducing manual workload and increasing operational efficiency.  Led full lifecycle process automation projects including design, development, implementation, maintenance, and continuous improvement.  Conducted technical research and reverse engineering of IT architecture to support system integrations and automation planning.  Analyzed support ticket data to identify process inefficiencies and automation opportunities, resulting in improved resolution times and reduced workload.  Created comprehensive documentation of workflows, findings, and logic to support scalable automation across teams.  Established and standardized automation development protocols, providing best practices, templates, and guidance for consistency and quality.  Integrated and automated workflows across tools such as JotForm, Google Workspace, Fireflies, TestGorilla, Slack, Stripe, Calendly, Airtable, and ChatGPT, enhancing cross-platform efficiency and user experience.  Spearheaded the promotion of the company’s mission, vision, and values, fostering a positive and productive work environment.  Collaborated with leadership teams to align automation initiatives with long-term strategic goals, contributing to a comprehensive technology roadmap.  Spearheaded automation projects that enhanced service delivery, reduced repetitive tasks, and improved operational agility across departments.  Played a key role in executive discussions to assess system capabilities, integration opportunities, and resource alignment for digital transformation.  Represented automation strategy in cross-functional planning meetings, promoting adoption of low-code solutions across operational units.