
Md Laden Islam
Comprehensive BPO, back office, web scraping, lead gen and CRM support
Compétences

Portfolio
Expérience professionnelle
Verification Lead (Remote)
ATRIO Home Health Care • Temps plein
Feb 2023 - Dec 2025 • 2 yrs 10 mos
•Managed data verification workflows for 800+ caregivers and 600+ clients, maintaining 100% accuracy across platforms. • Coordinated with teams to maintain regular email and SMS campaigns on a bi-weekly basis. • Handled medical billing and coding, ensuring claims accuracy and compliance with payer requirements. • Streamlined billing and data synchronization using Google Sheets and internal software, improving process turnaround by 40%. • Coordinated with remote teams and clients to ensure timely submission and compliance with audit standards.
IT Manager
ISMT Human Resource Development • Temps plein
Jan 2019 - Feb 2023 • 4 yrs 1 mo
• Oversaw IT infrastructure and reporting systems supporting 5 departments and 20+ staff. • Designed data-driven workflows and digital record management, cutting operational delays by 30%. • Produced reports and insights for management decision-making and strategic planning.
IT Executive
Jannah Medical Services • Temps plein
Feb 2017 - Nov 2019 • 2 yrs 9 mos
• Handled day-to-day IT support and software troubleshooting across departments. • Assisted with the implementation of new IT policies and digital onboarding systems. • Trained staff in software tools, improving efficiency and error reduction.