laibaux

DATA OPERATOR

Private Site • Temps plein

Jan 2026 - Present • 4 mos

I worked as a Data Operator at Archiving and Data Solution Management, where I was responsible for handling, organizing, and managing company data with accuracy, confidentiality, and efficiency. My role focused on ensuring that all digital records and databases were properly maintained and structured for smooth business operations. My main responsibilities included data entry, data updating, and record management. I carefully entered information into company systems and spreadsheets while ensuring accuracy and consistency. I also reviewed existing data to identify and correct errors, remove duplicates, and maintain clean and reliable records. In addition, I handled data organization and archiving tasks, where I categorized and stored important files in a systematic manner. This helped in easy retrieval of information whenever required. I followed proper naming conventions and file structures to ensure that all documents were well-organized and accessible to team members. I was also responsible for maintaining digital records and updating databases regularly. Whenever new information was received, I ensured it was updated in real time to keep the data accurate and up to date. Confidentiality was a key part of my role, and I strictly followed company policies to protect sensitive information. Apart from data management tasks, I also assisted in basic reporting and documentation work using Microsoft Excel and Google Sheets. I used these tools to organize data, apply simple formulas, and prepare structured reports for internal use. This role helped me develop strong skills in attention to detail, time management, communication, and organizational abilities. I also improved my technical skills in Excel, Word, and data handling tools, which increased my efficiency in managing large volumes of information. Overall, my experience as a Data Operator has strengthened my understanding of professional data management and administrative support. It has prepared me to handl

Customer Service Representative (Amazon & eBay)

Retail ABC • Temps partiel

Nov 2025 - Dec 2025 • 1 mo

Worked as a Customer Service Representative (Contract) for a UK-based company, providing support for Amazon and eBay stores. My role involved handling customer inquiries, resolving complaints, and managing return and refund requests in a professional and timely manner. I was responsible for assisting customers with their orders, tracking shipments, and ensuring smooth communication between the store and buyers. I also supported basic product listing tasks and followed up with customers to ensure issue resolution and satisfaction. During this role, I developed strong skills in customer communication, problem-solving, and e-commerce operations. I worked efficiently in a fast-paced environment and ensured that all customer issues were handled with accuracy and professionalism. This experience improved my ability to manage online store support tasks and strengthened my understanding of Amazon and eBay customer service systems

Call Center Agent

Private Site • Temps plein

Jul 2021 - Dec 2024 • 3 yrs 5 mos

Worked as a Call Center Agent at a customer service company from 2021 to 2024, where I handled inbound and outbound calls to provide professional support to customers. My main responsibility was to assist clients with their queries, resolve complaints, and ensure a smooth customer experience. I communicated with customers in a polite and professional manner, provided accurate information about products and services, and ensured timely resolution of issues. I also handled follow-up calls to confirm customer satisfaction and maintain service quality. During my role, I developed strong experience in customer handling, communication, and problem-solving. I learned how to manage difficult situations, work under pressure, and maintain professionalism in all interactions. This position helped me improve my confidence, communication skills, and ability to work in a fast-paced environment while meeting performance targets.