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I will manage your german ecommerce store and technical customer support
German Technical Support n E Commerce Specialist
Hi, I'm Hannes. With 13 years at Siemens, I bring German precision and technical expertise to your project. I specialize in helping E-Commerce brands and tech companies with:
• Technical Customer Sup...
À propos de ce service
Looking for reliable, technical customer support in German?
With 13 years of experience in a German DAX corporation (Siemens), I offer structured and professional support for your E-Commerce business or tech brand.
What I offer:
- Native German Support: Professional communication via Email, Chat, and Social Media.
- Technical Understanding: I don't just follow a script; I understand how products and systems work.
- E-Commerce Management: Efficient product data entry and shop maintenance (Shopify, Amazon).
- Reporting: Regular updates on customer feedback and common issues.
I am disciplined, reliable, and easy to work with. Let's provide your customers with the best German service possible!
Plateforme de réseaux sociaux:
•
•
Discord
Type de service:
Assistance technique
Langue:
Anglais
•
Allemand
Fuseau horaire:
UTC jour
Logiciel de support:
Zoho Desk
•
Freshdesk
•
zendesk
Logiciel de base de connaissances:
confluence
•
Freshdesk
•
zoho
FAQ
Do you offer support on weekends?
Generally, I work Monday to Friday. However, for urgent matters or specific projects, weekend support can be arranged upon request. Please contact me in advance to discuss the details.
How do we communicate and share access to tools?
We can communicate directly through Fiverr. For tool access (like Shopify or Zendesk), you can securely provide staff accounts or temporary logins once the order has started.
Can you handle technical products without a manual?
Thanks to my 13-year technical background at Siemens, I am very quick at understanding new systems and products. While a manual is helpful, I can often figure out technical processes independently.
Do you also write content or just do support?
I specialize in technical support and shop management (data entry). However, I can also help with product descriptions or help-center articles in German.
