
Laxmi
Compétences

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Expérience professionnelle
Assistant Manager - Operations
NCR • Temps plein
Oct 2020 - Present • 6 yrs
• Shared weekly performance reports via emails and interactive PowerPoint presentations for client meetings, improving transparency, communication, and stakeholder engagement by 25–30%. • Resolved client queries and complaints via help desk, email, and phone, achieving a 95% satisfaction rate through efficient communication and issue resolution. • Streamlined student registration and data workflows, reducing processing time by 40%, maintaining 100% record accuracy, and enhancing interdepartmental coordination. • Trained and onboarded 10+ new hires, standardising workflows. • Managed CRM, SharePoint, and dashboard reporting, ensuring data accuracy and real-time visibility across teams, and collaborated cross-functionally (Finance, Accounts, Registration, T&L, Support) to reduce workflow delays by 15%. • Partnered with IT to test and validate new system features, reporting 50+ bugs and supporting seamless feature rollouts and process improvements.