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Explorer
Fiverr Pro
Français
$
USD
Leah Joy Resolo
@leahresolo
Reliable Support with a Human Touch
Philippines
Tagalog
À propos de moi
Hi! I’m Leah, a customer support specialist with experience in email and chat support, order tracking, refunds, and issue resolution. I work with tools like Zendesk, Helpdesk, Workday, Slack, and Google Workspace to manage inquiries efficiently. I’m detail-oriented, reliable, and focused on providing friendly, clear, and professional support. My goal is to help businesses deliver smooth customer experiences while keeping communication organized and responsive.
Compétences
Leah Joy Resolo
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Assistance client
I will provide reliable email and customer service support
Assistance client
I will provide email and admin support, copypasting, and data entry
Portfolio
Expérience professionnelle
Production Operator
Sportradar • Temps plein
Feb 2024 - Oct 2025 • 1 yr 8 mos
Ensured accurate and up-to-date player profiles by verifying statistics and personal data, maintained squad rosters across multiple platforms, and promptly corrected discrepancies. Provided timely support by responding to client inquiries through helpdesk tickets and real-time chat during live matches.
Customer Support - T2
SHEIN Philippines • Temps plein
Mar 2022 - Dec 2023 • 1 yr 9 mos
Skilled in analyzing customer concerns to provide effective, policy-compliant solutions while maintaining a positive and professional customer experience. Experienced in handling order placement, tracking, returns, and exchanges, ensuring accuracy, timely shipments, and empathetic support even in challenging situations.
