
Lena Pham
Senior Product Development , QA Manager, Senior PLM Vietnam Furniture Supply
Compétences

Voir mes services


Portfolio
Expérience professionnelle
Senior Product Development | QA manager | Senior PLM / Supply Chain
Rovex • Temps plein
May 2018 - Mar 2026 • 7 yrs 10 mos
What I Do I’m a Senior Product Development & QA Manager with 10+ years of indoor and outdoor furniture experience, specializing in sourcing, product development, quality assurance, and supplier management. • Sourcing & Negotiation: Identify suppliers and negotiate costs, MOQs, and business terms. • Product Development: Manage projects from concept to mass production, including CAD reviews, PPS/Pilot Run sampling, and sample approvals. • Quality Assurance: Conduct final inspections based on AQL Level II or 20% inspection requirements. • Order Management: Follow production progress through final inspection and shipment. • Technical Coordination: Verify specifications with technical teams and communicate approved updates to suppliers. Standards & Testing Expertise Practical application of BIFMA (US) and EN 581/582 (Europe) standards, with hands-on factory testing experience. • General: Loading, stability, firmness, carton drop testing (ISTA 1A/B, 2A/B, 3A/B, 6A/B), and applicable tip-over testing (ASTM F2057-23). • Chairs: Backrest strength, seating impact drop/static load, leg strength, arm strength, and front stability. • Tables: Impact drop, stability, and tip-over. • Nightstands, Dressers & Highchairs: Loading and applicable tip-over tests. • Sofas: Loading, impact drop, and stability tests. Key Achievements • Reduced customer claim rates from 20% to 4% through systematic QC and continuous improvement. • Built and standardized quality systems based on BIFMA requirements. • Developed cost-effective sourcing strategies to improve product quality and profitability. • Built a qualified QA team, growing from 2 to 12 professionals. Why Work With Me I combine hands-on factory-floor experience with strong technical and standards knowledge to deliver practical, actionable solutions—not just checklists. I help buyers reduce defects, manage supplier performance, minimize risks, and develop safe, durable, compliant products.