Lennard

@lennardjoaquini

Reliable, Organized, Efficient

Philippines
Anglais, Tagalog
Certaines informations sont présentées en anglais.
À propos de moi
Results-driven Virtual Assistant, Customer Experience Specialist, and Team Lead with 4+ years of experience in data operations, customer support, and collections. Recognized for leadership, process improvement, and operational excellence in fast-paced environments. Proven ability to manage high-volume workloads, optimize workflows, and deliver exceptional client experiences.... Plus d’infos

Compétences

l
lennardjoaquini
Lennard
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Recherche web
I will handle data entry, web research, excel, and accurate data organization
De20 $US / projetPlus de détails
Assistance générale
I will be your business virtual assistant for admin, data entry and research tasks
De50 $US / projetPlus de détails

Portfolio

Expérience professionnelle

Virtual Assistant / Account Coordinator

Remote CoWorker (Client: ODM World)

Sep 2025 - Feb 2026 • 5 mos

Provided virtual assistant support during a website migration project by uploading and formatting WordPress content, organizing structured page layouts, and managing backend content updates. Designed custom website icons using Adobe Photoshop and helped maintain visual consistency and organization across the website while supporting the team in keeping the project on schedule.

Customer Experience Specialist – Digital

EMAPTA (Client: InDebted Australia) • Temps plein

Mar 2025 - Oct 2025 • 7 mos

Handled non-voice collections through email and SMS, assisting customers with account inquiries, payment arrangements, and dispute resolution while maintaining a positive and professional digital customer experience. Strengthened customer engagement through efficient issue resolution and consistent communication.

Customer Care Specialist (Blended)

EastWest BPO • Temps plein

Apr 2024 - Feb 2025 • 10 mos

Delivered multichannel customer support via calls, email, and chat, assisting customers with orders, refunds, complaints, and account concerns while maintaining accurate system records. Recognized as Top 3 Agent and Overall Top Agent (WE1020) and served as a Point of Contact, helping support team operations and assisting teammates in resolving customer concerns.