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Explorer
Fiverr Pro
Français
$
USD
Leonel M
@leonel_murillo
Smart support to keep your business on track
Colombie
Anglais, Espagnol
À propos de moi
Operations-focused professional with experience in tourism operations, quality control and customer service, specializing in process optimization, KPI improvement and achievement of measurable targets. Successfully increased sales conversion rates by up to 35% and reduced operational penalties by 30% through strategic action plans. Committed to operational efficiency, continuous improvement and service excellence.
Compétences
Leonel M
hors ligne •
Voir mes services
Recherche web
I will create professional excel dashboards, reports and data analysis
Saisie manuelle de données
I will create and organize an administrative task tracker
Expérience professionnelle
Operations agent - Norwegian Cruise Line
See USA Tours • Temps plein
May 2024 - Present • 2 yrs
• Created flight reservations in compliance with service standards. • Coordinated global itineraries and negotiated competitive airfares across multiple airlines. • Reduced booking discrepancies through preventive data validation. • Processed applicable program charges to the guest using Salesforce, ensuring billing accuracy. • Sent air confirmations via email. • Managed 1000+ monthly case records, maintaining an average processing time of 3–5 minutes per case.
Travel advisor
Arcadia Viajes • Temps plein
Oct 2023 - Apr 2024 • 6 mos
• Managed 20–40 inbound leads per week. • Achieved an average 35% conversion rate on managed leads. • Handled all travel inquiries via WhatsApp. • Quoted and booked flights, accommodations, tours and travel insurance using Servivuelo, Expedia and Sabre. • Provided in-office customer assistance, resolving inquiries and strengthening client trust and overall experience. • Conducted comprehensive pre, during and post-travel follow-ups, increasing repeat business and referrals by approximately 15%.
Customer Service Representative
Travel Center Group • Temps plein
Aug 2023 - Oct 2023 • 2 mos
• Managed client requests via phone calls, email and WhatsApp, handling an average of 40+ daily inquiries. • Quoted travel packages and explained terms and conditions for each plan. • Verified hotel availability and submitted booking requests with complete customer information. • Confirmed reservations and provided travel recommendations. • Conducted post-travel follow-ups to ensure satisfaction, achieving a 75% issue resolution rate.
