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lingshuo88

Lingshuo

@lingshuo88
Singapour
Anglais, Chinois, Malais
Certaines informations sont présentées en anglais.
À propos de moi
I have some experience working with basic Linux commands and operations, including file system navigation, software installation, and user management. I am comfortable using the terminal and basic shell scripting. In addition, I have worked with cash machines in a customer service role, assisting customers with basic transactions and troubleshooting issues such as card jams and receipt printing errors. I have also written and executed basic SQL queries to retrieve data from databases, and I am familiar with common database concepts such as tables, columns. ... Plus d’infos

Compétences

l
lingshuo88
Lingshuo
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Assistance technique
I will setup, repair and troubleshoot your pos and retail systems
De15 $US / projetPlus de détails

Expérience professionnelle

Diebold_Nixdorf

Subject Matter Expert

Diebold Nixdorf • Temps plein

Jul 2017 - Apr 2026 • 8 yrs 9 mos

Team & Resource Management ● Planned daily schedules, service routes, and workload allocation for a team of 4 field technicians, ensuring timely coverage across Singapore ● Coordinated manpower, tools, and equipment for deployment projects, balancing urgent service calls with project deadlines Project Deployment & Technical Support ● Led Retail 4 and other system upgrade projects, deploying POS terminals, self-service kiosks, and PCs across 5–6 retail locations per project, with 2–6 machines per store ● Maintained and supported 20–30 units of kiosks, POS systems, and PCs across multiple sites, ensuring high uptime and reliable operation ● Diagnosed and resolved complex technical issues, serving as the primary escalation point for field teams and customer stakeholders Cost Optimization & Vendor Management ● Identified and switched to a more cost-effective supplier for spare parts and materials, achieving significant cost savings without compromising quality ● Coordinated with 3–4 key vendors for parts procurement, equipment repairs, and replacement, improving supply reliability and reducing lead times Problem Solving & Process Improvement ● Permanently resolved recurring technical issues through systematic root-cause analysis — eliminating repeat breakdowns and reducing unnecessary service visits ● Implemented preventive measures based on failure patterns, improving system reliability and customer satisfaction