
Lisabel Santos
Bilingual Virtual Assistant and Customer Support
Compétences

Voir mes services

Expérience professionnelle
customer service
WhatsApp • Temps plein
Mar 2022 - Present • 4 yrs 2 mos
Customer Support Specialist Independent Contractor. Managed digital customer service via multiple messaging channels, ensuring empathetic communication and prompt problem resolution. Handled Spanish customer support for diverse clients, maintaining flawless grammar and high satisfaction rates. Earned professional certifications in Customer Service, applying industry best practices to improve user experience. English Teacher and Private Tutor Private Education and Independent Tutoring Delivered personalized English lessons for over 15 years, tailoring teaching methods to individual student needs and goals. Designed custom educational programs for school-age students, strengthening their grammar and communication skills. Content Writer & Editor Freelance Authored and edited formal correspondence, business letters, and official reports with meticulous attention to detail. Translated and adapted educational materials from English to Spanish, ensuring perfect linguistic and cultural accuracy. Developed comprehensive written content, leveraging advanced creative writing and editing skills to deliver polished final drafts.