Parcourir les catégories
Explorer
Fiverr Pro
Français
$
USD
LISMAR SUNIAGA
@lismar_suniaga
Operations and Client Support Specialist Virtual Assistant
Pérou
Anglais, Espagnol
À propos de moi
Business Administration professional with 10+ years of experience supporting administrative operations, client coordination, scheduling,
documentation, billing, reporting, sales support and human resources. Experienced in coordinating multiple priorities, and acting as a reliable liaison between clients, operations, management and external contacts.
Also have several years of remote work experience, including a 2.5-year digital project for a U.S.-based company where instructions and deliverables were handled in English.
Compétences
LISMAR SUNIAGA
hors ligne •
Voir mes services
Assistance générale
I will be your virtual assistant
Expérience professionnelle
Content Creator & Video Editor
Content Maker • Temps plein
Feb 2023 - Aug 2026 • 3 yrs 6 mos
• Worked remotely with the founder of a U.S.-based digital education project focused on helping women travel safely. • Created and edited approximately 200 educational videos and 400 short-form vertical videos using CapCut Pro. • Designed a 200-page digital ebook in Canva and organized scripts, recording sequences and editing requirements in Notion. • Received instructions and delivered completed work in English while collaborating remotely with the project founder.
Client Operations / Account Management / virtual assistant
Service • Temps plein
Feb 2019 - Jan 2023 • 3 yrs 11 mos
Managed a portfolio of approximately 300 clients and coordinated around 100 service requests per month, balancing multiple priorities and deadlines. • Coordinated service processes from quotation and scheduling through execution, documentation, settlement and final billing. • Served as a key liaison between clients, Operations, Administration and Management, ensuring requirements, schedules and service information were communicated accurately. • Coordinated client access requirements, personnel documentation, safety inductions, schedules, vehicles, equipment and other operational details. • Followed up on service execution, documentation, certificates, settlements and invoices, resolving administrative or client issues before escalation when possible. • Managed approximately S/400,000–S/600,000 in monthly billing and prepared weekly and biweekly reports for management. • Maintained client and operational information using Excel and the company's internal administrative system, LISA. • Worked fully remotely for approximately one year during the pandemic, coordinating clients and internal teams through email, phone and virtual meetings. • Supported existing and prospective clients through communication, quotations, service follow-up and commercial coordination. • Identified additional service opportunities, tracked sales activity and coordinated sold services with Operations. • Maintained communication with clients throughout the service cycle and supported the transition from commercial activity to execution and billing.
