Logan W

10DLC Compliance & SMS Automation Specialist

AutomationLinks • Freelance

Sep 2023 - Dec 2023 • 3 mos

I specialize in 10DLC compliance, A2P messaging registration, and SMS workflow optimization for businesses using VoIP and CRM platforms. I help brands successfully register with TCR, ensuring campaigns meet carrier requirements and avoid filtering, blocking, or penalties. My experience includes end-to-end 10DLC setup, including brand and campaign registration, use-case alignment, opt-in/opt-out compliance, and message flow structuring. I also optimize SMS delivery through proper formatting, throughput management, and reputation handling to maximize deliverability and engagement. I work with platforms like GoHighLevel, Twilio, RingCentral, and other VoIP providers to integrate compliant SMS workflows, automate messaging sequences, and improve customer communication. I’ve helped agencies and businesses scale SMS campaigns while maintaining full regulatory compliance.

Zen Travels 10DLC Compliance & SMS Optimization

Zen Travels • Freelance

Sep 2023 - Oct 2023 • 1 mo

At Zen Travels, I worked on improving SMS communication systems by managing 10DLC compliance requirements and optimizing messaging workflows for customer outreach. My role focused on ensuring that business messaging met carrier standards while maintaining reliable delivery for travel notifications, confirmations, and promotional campaigns. I supported the registration and setup process for compliant business messaging, ensuring sender details, campaign information, and use cases were correctly structured for approval. This helped maintain trusted message delivery and reduced the risk of filtering or blocked outbound SMS traffic. I also reviewed messaging workflows to improve delivery performance, message timing, and audience targeting. Customer communication sequences were adjusted for booking confirmations, reminders, and support updates so messages reached recipients clearly and consistently. To improve operational efficiency, I connected SMS activity with CRM records so message history and customer responses remained organized across communication channels. Delivery monitoring and response tracking were added to help identify issues quickly and maintain campaign quality. These improvements helped strengthen customer communication reliability while supporting compliant messaging at scale.

Appointment & Calendar Sync Specialist

Automatic Data Processing • Freelance

Mar 2023 - May 2023 • 2 mos

I specialize in designing, implementing, and optimizing appointment scheduling and calendar synchronization systems for businesses, agencies, and call centers. I work with platforms like Google Calendar, Outlook, Calendly, and CRM-based tools to automate bookings, eliminate double scheduling, and improve overall operational efficiency. My expertise includes setting up two-way calendar synchronization, advanced timezone handling, recurring availability, and automated SMS/email reminders to reduce no-shows and enhance client communication. I also integrate scheduling systems with automation platforms such as Zapier, Make.com, and GoHighLevel to build seamless, end-to-end workflows. I have helped service-based businesses streamline appointment management, improve team coordination, and create scalable, conflict-free scheduling systems. My focus is on delivering reliable, user-friendly solutions tailored to each client’s workflow and business goals.