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lucylenz

Lucy Lenz

@lucylenz

Support Specialist

Brésil
Portugais, Anglais, Espagnol
Certaines informations sont présentées en anglais.
À propos de moi
Technical support and help desk services focused on fast issue resolution and clear communication. Experience supporting high volumes of websites and hosting environments, including WordPress, DNS, and server troubleshooting. Services include bug fixing, malware cleanup, Cloudflare and domain setup, SSL and email issues, performance optimization, and general IT support. All work is root-cause driven to prevent repeat issues.... Plus d’infos

Compétences

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lucylenz
Lucy Lenz
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Assistance technique
I will provide IT help desk support and fix technical issues fast
De25 $US / projetPlus de détails

Expérience professionnelle

IT_Force

Help Desk

IT Force • Temps plein

Jan 2020 - Feb 2026 • 6 yrs 1 mo

Provided technical support across multiple websites and hosting environments, handling a high volume of support tickets daily. Diagnosed and resolved issues related to WordPress, DNS, SSL, email configuration, and server errors. Performed malware cleanup, plugin and theme troubleshooting, and performance optimization. Managed domain and Cloudflare configurations, including DNS records and caching issues. Maintained clear communication with users, documented resolutions, and ensured issues were fully resolved at the root level to prevent recurrence.