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Luisa B
@luisalima84
Customer Consultant Collections
Royaume-Uni
Portugais, Anglais, Espagnol
À propos de moi
I am a motivated, multilingual professional with extensive experience across financial collections, corporate travel, and hospitality. I possess a strong work ethic and superb people skills, with a proven ability to build rapport in multicultural settings and consistently deliver high-quality service while meeting high performance standards.
Compétences
Luisa B
hors ligne •
Temps de réponse moyen de 1 heure
Expérience professionnelle
Customer Consultant Collections
Lloyds Banking Group
Apr 2019 - Present • 7 yrs 3 mos
Manage complex customer relationships by supporting customers in financial difficulties. Ensure all calls and information are accurately processed following internal and external rules, procedures, and regulatory requirements. Utilise excellent verbal and written communication skills. Motivate and coach new colleagues to meet high performance standards.
