Zoe Morgan

Senior Skool Community Manager

May 2026 - Present • 3 mos

Managed the daily operations and strategic growth of a premium Skool community serving coaches, consultants, and digital entrepreneurs. Designed and implemented the entire community structure, including classroom organization, onboarding systems, member segmentation, engagement campaigns, and gamification strategies. Developed a welcoming member experience that increased participation and reduced member drop-off during the first 30 days. Created weekly engagement calendars featuring challenges, discussion prompts, live Q&A sessions, accountability threads, and networking events. Worked closely with the founder to align community activities with business goals and customer success initiatives. Monitored community analytics and member behavior to identify opportunities for improving retention and engagement. Introduced automated workflows using Zapier, Google Forms, and email marketing platforms to streamline onboarding, event registration, and member communication. Moderated discussions, resolved member concerns, and maintained a positive and productive learning environment. Successfully helped scale the community while maintaining a high level of engagement and member satisfaction.

Skool Community Growth Specialist

Apr 2026 - Present • 4 mos

Provided end-to-end community management services for a business education Skool community focused on helping entrepreneurs scale their businesses. Led the setup and optimization of community spaces, ensuring members could easily navigate courses, resources, events, and discussion channels. Designed engagement systems that encouraged members to participate consistently through challenges, achievement milestones, leaderboards, and accountability groups. Organized virtual networking events and educational workshops that strengthened member relationships and increased community activity. Collaborated with marketing and content teams to align community content with ongoing campaigns and product launches. Maintained detailed records of engagement metrics and generated reports to support strategic decision-making. Supported member onboarding, answered technical questions, and ensured all new members experienced a smooth transition into the community. Developed standard operating procedures for moderation, content scheduling, member support, event management and monetization. Contributed significantly to member retention efforts by identifying inactive users and implementing re-engagement campaigns.

Online Community Operations Manager

May 2026 - Jun 2026 • 1 mo

Oversaw community operations for a fast-growing Skool membership platform serving content creators, coaches, and online educators. Responsible for community setup, course organization, member onboarding systems, engagement planning, ongoing platform optimization and Revenue generation. Created structured pathways for new members to access resources, complete onboarding milestones, and actively participate in discussions. Implemented community engagement initiatives including weekly challenges, recognition programs, success showcases, and accountability partnerships that significantly increased member interaction and community monetization. Managed live events, coaching sessions, and community announcements while ensuring all content remained organized and accessible. Worked closely with stakeholders to identify member needs and improve the overall learning experience. Monitored community health metrics, engagement trends, and user feedback to make data-driven improvements. Provided moderation support, enforced community guidelines, and fostered a supportive culture that encouraged collaboration and knowledge sharing. Helped establish scalable systems that allowed the community to grow efficiently while maintaining strong member relationships, consistent engagement and Re-occuring revenue.