m
macdvo

Jeremy M

@macdvo

I will help US travel agents troubleshoot airfare and Amadeus issues

États-Unis
Certaines informations sont présentées en anglais.
À propos de moi
Travel industry specialist with over 18 years of experience in travel sales, customer service, and Amadeus GDS bookings. Experienced in flight reservations, ticketing, and technical travel support, with a strong understanding of airline procedures and booking systems. Passionate about international travel, industry education, and helping travelers and travel professionals navigate complex travel arrangements efficiently.... Plus d’infos

Compétences

m
macdvo
Jeremy M
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Consulting
I will help US travel agents troubleshoot airfare and amadeus issues
De25 $US / projetPlus de détails

Expérience professionnelle

Club_Med

Travel Agent & Techincal Sales Support

Club Med

Dec 2007 - Dec 2025 • 18 yrs

Excellent Knowledge of Amadeus GDS Booking System to create, modify, and ticket airfare. Handling an average of 30-45 calls per day and Top QA performer. Educator of sales teams in Tempe, AZ, Montreal, Canada and Porto, Portugal. Engineered and executed group airfare contracts for parties of 10+. Facilitator between sales department, revenue management, programming, and accounting, as well as international airlines. Internal booking specialist with hotel and air travel for employees. Handling an average of 35-50 calls per day. Over $1 million in yearly sales revenue for high-volume inbound call center. Consistently averaged over 90% monthly QA scores. Excellent customer service and customer retention skills. Efficient in building customer relationships and maintaining customer retention. Maintained regular product and policy updates in face-paced environment. Delivered expert product and service knowledge that met and exceeded customer needs.