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Madelin Q
@madelinquiroa
Medical Interpreter
Guatemala
Anglais, Espagnol
À propos de moi
I am a bilingual professional (English–Spanish) with over 11 years of experience in customer service, remote support, and resolving complex cases. I have experience in telecommunications, health-focused technology, and cruise line services. I currently work as a remote medical interpreter.
Compétences
Madelin Q
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Interprétariat
I will provide professional english spanish medical interpretation
Expérience professionnelle
Medical Interpreter
Teleperformance • Temps plein
Jan 2025 - Present • 1 yr 4 mos
Provide accurate real-time English–Spanish medical interpretation via remote platforms (phone and video) Interpret clinical and surgical encounters, including medical instructions, procedures, and follow-up care. Facilitate clear and culturally appropriate communication between healthcare providers and patients. Maintain strict confidentiality and adherence to HIPAA and professional interpreting standards.
Customer Relations Specialist – Escalations & Loyalty
Conduent • Temps plein
Aug 2019 - Mar 2024 • 4 yrs 7 mos
Managed complex customer escalations for high-value and loyalty clients. Acted as escalation point when frontline agents were unable to resolve sensitive situations. Applied advanced de-escalation techniques to resolve emotionally charged interactions.
Customer Service
TELUS
May 2016 - Feb 2018 • 1 yr 9 mos
Supported users of a wearable health-tracking device. Assisted with data related to steps, calories, heart rate, and sleep patterns. Explained health-related metrics clearly to non-technical users.
