m
mahbubalam7

Mahbub Alam

@mahbubalam7
5,0(6)

Virtual Assistant, Customer Service Manager, eCommerce Support

Bangladesh
Anglais
Certaines informations sont présentées en anglais.
À propos de moi
I’m a Virtual Assistant and Customer Service Manager with 10+ years of experience supporting businesses in the U.S. and Canada. I specialize in customer support, email and chat management, Shopify product listing, data entry, internet research, and administrative assistance. I’m proficient with Shopify, Zendesk, Google Workspace, Microsoft Office, and CRM tools. I focus on accuracy, clear communication, and delivering reliable results that help businesses save time and grow.... Plus d’infos

Compétences

m
mahbubalam7
Mahbub Alam
hors ligne • 

Voir mes services

Gestion de boutique de e-commerce
I will do product listings on your ebay store
5,0(6)
De5 $US / projetPlus de détails
Assistance générale
I will be your virtual assistant
De10 $US / projetPlus de détails

Expérience professionnelle

Upwork

Virtual Assistant and Customer Service Manager

Upwork • Freelance

Aug 2016 - Present • 9 yrs 11 mos

✅ Virtual Assistance & Administrative Support ➜ Email and inbox management ➜ Calendar and appointment scheduling ➜ Data entry, data cleanup, and database management ➜ Web research and document preparation ➜ Google Workspace (Docs, Sheets, Slides) ➜ Microsoft Office (Word, Excel, PowerPoint, Outlook) ✅ Customer Service & Customer Support Management ➜ Email and live chat customer support ➜ Zendesk & Gorgias ticket management ➜ Order issues, refunds, and escalations ➜ CRM updates and customer follow-ups ➜ Customer service workflow optimization ✅ eCommerce Virtual Assistant (Amazon, eBay, Shopify & More) ➜ Product listing analysis and optimization ➜ Order processing and dropshipping management ➜ Tracking, delivery coordination, and returns ➜ Customer inquiries, disputes, and chargebacks ➜ Full store and account management ✅ Tools, Platforms & Technical Skills ➜ Asana, Trello, Monday, Slack ➜ Shopify, WordPress, WooCommerce ➜ JaneApp ➜ Mailchimp ➜ Later ➜ Canva ➜ YouTube video uploading and management ➜ Social media scheduling ➜ Basic HTML, CSS, Bootstrap ➜ Adobe Photoshop

6 Avis
5,0

(6)
(0)
(0)
(0)
(0)
Détails de la notation
  • Niveau de communication avec le freelance
    5
  • À recommander à un ami
    5
  • Service conforme à la description
    5
1 à 5 avis sur 6
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